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Warranty

1. Warranty Period

All products sold on TouchLCDHouse.com carry a warranty of 30 days from the date of delivery, subject to the warranty conditions and exclusions set out in this policy. This warranty applies across all product categories.

2. General Warranty Conditions

  • The warranty covers manufacturing defects that appear during the warranty period under normal use.
  • If a warranty claim is approved, a replacement is provided first. If a replacement is not possible, an eligible refund is processed in accordance with our Refund and Cancellation Policy.
  • The warranty does not cover damage caused by the customer, including physical damage, modification or improper installation. See Section 5 for the full list of exclusions.

3. Product-Specific Conditions

Some products have additional handling or installation conditions because of their nature. The conditions in Section 4 apply only to mobile and tablet spare parts and display components. They do not apply to other product categories, such as CCTV and security products, car and motorcycle accessories, home electronics, speakers and audio products, chargers, cables and earphones.

4. Mobile Spare Parts and Display Components

The following conditions apply only to mobile and tablet spare parts and display components, such as LCD, touch screen and display assemblies.

  • Please test the part before installation and before removing any protective film or warranty seal.

A warranty claim for these parts may be rejected if:

  • The protective film, warranty seal, sticker or stamp on the LCD, touch screen or display part has been removed or damaged.
  • The protective film or warranty seal has been re-glued.
  • The flex (flat) cable shows visible damage or signs of use.
  • ICs or small components show soldering traces (this does not apply to the flex cable).

These conditions refer to the protective film or seal applied to a display spare part. They do not refer to screen guards or screen protectors sold as separate products.

5. Warranty Exclusions

The warranty does not cover:

  • Claims made after the warranty period has expired.
  • Products that have been modified, or used, installed or handled contrary to their instructions or intended purpose.
  • Damage caused by mechanical, thermal, electrical or other misuse.
  • Damage caused by careless use, including foreign objects or liquids entering the product or device, electrostatic discharge, incorrect voltage and other external factors.
  • Products that have been broken, altered, cut, soldered, improperly installed, improperly fitted, pasted, permanently fixed or otherwise damaged by the customer during installation or handling.
  • Mobile spare parts and display components where the conditions in Section 4 were not followed.

A manufacturing defect is not excluded merely because a product has been installed, provided the installation did not cause the damage and, for mobile spare parts and display components, the conditions in Section 4 were followed.

6. Damaged or Incorrect Products

  • If you receive a wrong product or a product with a manufacturing defect, and the claim meets the applicable conditions and time limits, a replacement is provided first. If a replacement is not possible, an eligible refund is processed in accordance with our Refund and Cancellation Policy.
  • Damage that occurs during transit or delivery is handled under our Shipping Policy. A damaged delivery must be reported to Touch LCD House within 24 hours of delivery, together with a video clearly showing the damage.
  • Shipments returned to us because delivery could not be completed are handled under our Shipping Policy.

7. Warranty Claim Process

  • Contact our support team at support@touchlcdhouse.com or +911171366503 within the warranty period and provide your order details and a description of the issue.
  • Provide photo or video evidence of the issue. Additional photographs, packaging details or other evidence may be requested where necessary.
  • Do not send a product back until the claim has been reviewed and the return has been approved.
  • Return shipping for approved claims is handled as described in the Return Shipping section of our Refund and Cancellation Policy.
  • For an approved warranty replacement, the outbound shipping charge for sending the replacement product from Touch LCD House to the customer is normally payable by the customer. If the original product was dead on arrival (DOA), Touch LCD House bears the outbound shipping charge for the replacement. This is separate from the return shipping rules above.

For questions about an order or a product's compatibility, our support team can be reached at support@touchlcdhouse.com.