Refund & Cancellation

Touch LCD House is operated by My Milky Way. This policy explains when an order may be cancelled, when a product may be returned, and how an approved refund is processed.

30-Day Return Policy

Please review the eligibility conditions below before requesting a return.

1. Return Window

You may request an eligible return within 30 calendar days from the date of delivery.
Prior approval (return authorisation) is required before any product is sent back.

2. Eligible Return Reasons

A return may be accepted where:

the product was damaged during transit;
the product is defective;
the wrong product was delivered;
an item or component is missing from the shipment; or
the product is materially different from the item ordered; or
you have changed your mind about the product (a non-defective return), provided it is unused, uninstalled and in its original packaging with all accessories, and the request is made within 30 calendar days of delivery.

Where you ordered the wrong model, variant or item by choice, a return is not an automatic entitlement. Such a request may be considered where the product is unused, uninstalled and in an appropriate returnable condition, with its original packaging and accessories.

Different-product or different-model exchanges are also accepted within the 30 calendar day return window, where the returned product is unused, uninstalled and in its original packaging with all accessories, and subject to stock availability.

3. Damaged, Wrong or Missing Products

If the outer packaging is visibly damaged or tampered with at the time of delivery, you may refuse the parcel and inform the delivery personnel.
If you receive a product that is damaged, wrong or incomplete, please contact Touch LCD House as soon as possible so that we can review the issue.
Eligible claims remain subject to our 30-day return window.
Please keep the product and all original packaging materials until the claim has been reviewed.
To verify the claim we may reasonably request evidence such as photographs, a short video, packaging details, or the shipping label / AWB details. An unboxing video is not a mandatory condition of eligibility.
Touch LCD House will review the claim and coordinate with the courier or logistics partner where required. You do not need to raise a claim directly with the courier.

4. Installation of Mobile Spare Parts

Many products sold on TouchLCDHouse.com are mobile and tablet spare parts. Please test a part before installation and before removing any protective film or warranty seal.

A claim is not covered where the damage was caused after delivery, including damage caused by:

improper or incorrect installation;
a cut, torn or visibly damaged flex (flat) cable;
soldering, alteration or modification of the product;
physical breakage occurring after delivery;
liquid ingress or electrical misuse; or
handling by the customer or a technician that caused the fault.

A genuine manufacturing defect is not automatically excluded merely because the product has been installed, provided the installation did not cause the fault.

5. Return Shipping & Free Return Pickup

Touch LCD House provides free return shipping for all eligible returns approved under this policy.

Once a return request is reviewed and approved, Touch LCD House will arrange a courier pickup from the customer's address through its authorised courier partners.

Return pickup and return shipping charges will be borne by Touch LCD House. Customers will not be charged for return shipping or return pickup.

Where applicable, Touch LCD House will provide the return shipping label and pickup instructions. Customers should securely pack the product and follow the courier pickup instructions.

Customers should not arrange independent return shipping before receiving return authorisation and instructions from Touch LCD House.

Where doorstep pickup is unavailable, Touch LCD House will provide an alternative prepaid return shipping arrangement at no additional cost to the customer.

No restocking fee will be charged for approved eligible returns.

6. Refund Method

Where technically possible, refunds will be processed back to the same/original payment method used for the order.

For Cash on Delivery (COD) orders, or where refund to the original payment method is technically unavailable, Touch LCD House will send the customer an official secure payout link. The customer can enter and verify their bank account or UPI details directly through the secure payout process. Once verified, the refund will be processed to the bank account or UPI selected through that payout link.

Touch LCD House does not ask customers to share their bank account or UPI details directly through phone calls, WhatsApp, email, chat, or other informal communication channels.

7. Refund Processing Time

Once the returned product is received and the refund is approved, the customer will normally receive the refund within 7 days.

8. Replacement

Where appropriate and where stock is available, a replacement may be offered instead of a refund. If a replacement is not available, an eligible refund may be processed as described in Sections 6 and 7.

9. Order Cancellation

An order may be cancelled before dispatch where this is still possible.
For an approved prepaid cancellation, the refund is returned to the same/original payment method used for the order.
Once an order has been dispatched it can no longer be cancelled in the normal way; the case may instead need to be handled as a return or as a shipment returned to us.

10. Shipments Returned to Us (RTO)

Where the shipment was returned for a customer-related reason, such as an incomplete or incorrect address or repeated unavailability, only the actual shipping treatment clearly disclosed in our Shipping Policy may apply.