1. About This Policy
This Privacy Policy explains how My Milky Way, trading as Touch LCD House (“Touch LCD House”, “we” or “us”), collects, uses, shares, retains and protects personal information when you use touchlcdhouse.com and our related services.
2. Information We Collect
Depending on how you use our website and services, we may collect the following information. Not every visitor provides every category of information.
- Name and contact information, such as your name, email address and phone number.
- Billing and delivery information, such as your address, city, state and PIN code.
- Account information, such as your account login details and preferences.
- Order and transaction information, such as products ordered, amounts, payment method, transaction references and order status.
- Customer-service communications, including messages you send us through our website, email, phone or messaging services.
- Information you submit for returns, warranty or support requests, such as descriptions, photographs or videos.
- Website, device and usage information, such as IP address, browser type, pages visited, searches and cookie identifiers, where applicable.
- Payment, payout, withdrawal or tax-related records, where applicable.
3. How We Use Your Information
We may use personal information to:
- Create and manage customer accounts.
- Process and fulfil orders.
- Handle payments and transactions.
- Arrange shipping and delivery.
- Process returns, replacements and refunds.
- Provide warranty, return and customer support.
- Send service communications, such as order, delivery and account updates.
- Detect and prevent fraud, misuse and security incidents.
- Maintain accounting, tax and business records.
- Improve our website, products and services.
- Send marketing communications, where applicable, as described in Section 7.
4. Payments, Orders and Delivery
We may share information necessary to process payments, fulfil orders, arrange delivery, handle returns or refunds, and provide related services with payment processors, courier and logistics providers, and other service providers involved in completing your transaction.
Where applicable, we may retain payment, payout, withdrawal, transaction, or tax-related information that you have provided or that is required for processing transactions, maintaining records, or supporting existing account features. We do not store your CVV, UPI PIN, card PIN, or internet banking password.
Where applicable, refunds may be processed through an official payout link, as described in our Disclaimer.
5. Service Providers and Information Sharing
We do not sell or rent your personal information. We may share relevant information with third-party service providers for purposes such as payment processing, order delivery, customer communications and support, analytics, advertising, fraud prevention, and other services described in this Privacy Policy.
These service providers may include:
- Payment processors.
- Courier and logistics providers.
- Email, messaging and customer-support service providers.
- Analytics and advertising service providers.
- Hosting, security and anti-fraud service providers.
- Other operational service providers.
We may also disclose information where required by applicable law.
6. Cookies and Website Technologies
Our website uses cookies and similar technologies to operate the website, remember your preferences, maintain your session and cart, help protect the website, understand how the website is used, and support advertising and marketing measurement. Some of these technologies are provided by analytics and advertising service providers.
You can manage cookies through your browser settings. Where our website offers cookie preference options, you may also use those options.
7. Marketing Communications
Where applicable, we may use contact, transaction, website-use, or related information to communicate with you about our products, services, offers, or other relevant updates, subject to applicable preferences and requirements.
If you do not wish to receive promotional communications, you may use the unsubscribe option where provided or contact us at grievance@touchlcdhouse.com.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, tax, fraud prevention, dispute resolution, and other legitimate business or legal requirements. Retention periods may vary depending on the type of information and applicable requirements.
10. Your Privacy Requests
You may contact us regarding access to, correction of, or deletion of your personal information, or for other privacy-related requests. Requests will be reviewed and handled subject to applicable law and any information we are required or reasonably need to retain for transactions, accounting, fraud prevention, dispute resolution, or other legitimate purposes.
Please send privacy requests to our Grievance Officer at grievance@touchlcdhouse.com.
11. Consent and Acknowledgement
By using our website and providing information to us, you acknowledge the data practices described in this Privacy Policy. Where consent is required for a particular activity, we may request it separately.
We handle personal information in accordance with applicable legal and regulatory requirements and this Privacy Policy.
12. Grievance and Contact Information
If you have any grievance, complaint, or concern regarding our website, orders, privacy practices, or services, you may contact our Grievance Officer:
- Name: Shivani
- Email: grievance@touchlcdhouse.com
- Business: My Milky Way, trading as Touch LCD House
- Website: touchlcdhouse.com
- Address: SHOP NO-RJT.0020A, COMMUNITY CENTER WAZIRPUR IND AREA DELHI Delhi 110052