Shipping Policy
Estimated Delivery Time:
Orders generally require approximately 2 to 8 business days for processing before dispatch, depending on stock availability and the nature of the product or order.
After dispatch, courier transit generally takes approximately 3 to 7 business days, depending on the delivery location and courier service.
As a general estimate, delivery may take approximately 5 to 15 business days from the date of order under normal circumstances. Products requiring sourcing, special procurement, or exceptional handling may take longer.
Delivery timelines may vary depending on product availability, destination, courier service, and other operational factors. All delivery timelines are estimates and are not guaranteed delivery dates. Tracking information will be provided after dispatch wherever available.
Shipping Charges:
Shipping charges depend on the payment method selected during checkout.
Prepaid Orders:
Shipping is free for prepaid orders placed on TouchLCDHouse.com,
Cash on Delivery (COD) Orders:
A flat ₹120 shipping charge applies to COD orders.
The applicable shipping charge is clearly displayed in the order summary during checkout before the customer confirms the order.
Delivery Process:
Our courier partners generally attempt delivery during normal working hours.
Customers are requested to ensure that someone is available at the delivery address to receive the shipment.
Courier partners may make more than one delivery attempt depending on their service policy and delivery location.
If a shipment is returned to us because the customer was unavailable, the delivery address was incomplete or incorrect, or delivery could not be completed for another customer-related reason, an additional shipping charge may apply if the order is re-shipped.
Order Notifications:
Once the order is dispatched, tracking details will be shared through available communication channels such as email or WhatsApp.
Customers can also track eligible orders using the registered mobile number through the Track Order section on our website.
Packaging:
Products are packed securely to help protect them during handling and transportation.
Packaging may vary depending on the type, size, and nature of the product.
Missing Package:
If tracking information shows that your package has been delivered but you cannot locate it, please:
- Check whether another person at your home, office, reception, or delivery address accepted the package.
- Check the immediate delivery location or reception area.
- Allow some time for courier tracking information to update correctly.
- If the package still cannot be located, contact us within 24 hours of the shipment being marked as delivered.
Damaged Product:
If the outer packaging appears visibly damaged at the time of delivery, you may refuse the shipment and inform the delivery personnel.
If you accept the shipment and later discover that the product is damaged:
- Keep the product and all original packaging materials.
- Contact us within 24 hours of receiving the shipment and provide details of the damage.
- Provide photographs or other information if requested.
- If requested, provide an unboxing video clearly showing the package, AWB/shipping label, and condition of the product.
Any eligible return, replacement, or refund relating to a damaged shipment will be handled according to the applicable Return, Refund, and Warranty Policies of TouchLCDHouse.com.