Refund & Cancellation

Refund & Cancellation

We believe that you will be pleased with your purchase from www.touchlcdhouse.com . we stand by our great products and prices, your orders are covered by the following.

Price Protection
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.


Best Price
Have you seen the same product listed commercially somewhere else online? Tell us and in most cases, we will beat the price. 

Registration Terms
If you fill in the wrong customer shipping address. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.


Cancellation

If you want to cancel an order within 8 hours after the payment has been confirmed, you will be eligible for a full refund. It is still possible to cancel an order after 8 hours but only until when it has been shipped. If an order has been shipped, we can not cancel or modify it anymore. It will have to be returned to us once your customer received it. We will only be able to issue a partial refund covering the price of the item(s) minus the shipping fees. For more details, please contact your sales manager.


30 Day Return To Us
For whatever reason, if you are unsatisfied with your order within 7 days you can return it to us in new condition for a refund minus the shipping charges. 
spare parts products cannot be returned if installed on mobile phones and it's working.
Items Damaged in Transit

If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 1 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, the of the defective item
3. Photo, video, the  of the defect or defective area
4. Need Package Opening Video.

Our sales manager will communicate with you for further information.


Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 30 days since Delivery, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for replacement.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. TOUCH LCD HOUSE is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Type of repair  Applicable charges (Buyer) What to do
Refundable  Situation                                                                                      
1. Incorrect Item Received.                                                                            Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product acceptable. (Need send back all parts)
Customers must pay the shipping fees for returning Return your defective TOUCH LCD HOUSE items, free of damage and in its original condition,
please return the items to below 
Attn: A/20 Rajindra Jaina Tower Wazirpur Indl Area Ashok Vihar Delhi - 110052
Tips: Recommend to send it With Original Packaging by Post to avoid Damage, thanks
Discount deal Situation
1. Ordered product with the mistake, no damaged or defective on product acceptable. .(Need send back all parts)
2. No damaged or defective on product acceptable. (Need send back all parts)
RepairableNon-Refundable Situation    
1. Artificial factor 
1Disassembly 
2
Misuse, unofficial firmware or software modifications or any others causes of damage are not covered;
3
Drops or falls
4
Water damage: Being dropped in water; Rain, fog or mist droplets; Spilling liquid on the phone
5
Other Man-made damage
Return shipping fees; Reship fees; Repair cost The TOUCH LCD HOUSE Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing
2. Any scratch or damage on packaging and appearance.
3. Any scratch or damage on the screen and motherboard, or other unauthorized third-party repairs.
4. Packages and accessories were not included when to send back.
5. Has been discontinued and that has used more than a month.
Non-Repairable, Non-Refundable Situation    
1. Not order from us.    
2. Expired warranty or issues not covered by the Manufacturer’s Warranty.    
Other warranty and return policy for the special product will be provided in the product catalog, please read the following Product Warranty Terms and Conditions key note carefully.

Please email below details to your sales manager's email address or support@touchlcdhouse.com after you send the defective items:
1.Tracking number 
2. Returning back Product list 
3.Fault details for each item
4.Original Order number in TOUCH LCD HOUSE for each item

Thanks for your cooperation.

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